Your safety comes first

Gambling involves risk. You can lose money. Plan your play, set limits, and protect your balance and mood. Our responsible gaming policy is designed to support safe betting.

• Decide an affordable budget before you start playing and stick to it.
• Set deposit, loss, and stake limits to control spend.
• Treat gambling as entertainment, not a way to make income.
• Do not chase losses. Take a break and review your plan.
• Keep track of time. Use reality checks and session reminders.
• Avoid betting when tired, stressed, or under the influence.
• Separate gambling funds from essential expenses.
• Keep one account per person and secure your login details.
• Stop when it is no longer fun.
• Parimatch Tier 2 provides account tools that help you play responsibly.

Problem gambling can grow silently. It needs attention when everyday life is affected.

• Spending more than you planned on betting.
• Hiding gambling from family or friends.
• Borrowing money or selling items to fund play.
• Chasing losses or raising stakes to feel the same excitement.
• Feeling anxious, guilty, or irritable when not gambling.
• Missing work, study, or social plans due to gambling.
• Using gambling to escape stress or low mood.
• Losing track of time or money while playing.
• Ignoring bills or essential costs to gamble.
• Trying to stop but restarting soon after.

Gambling addiction is a serious condition. Professional support can help you regain control.

You can take firm steps to control gambling and reduce risk. Use account tools and simple habits that protect your budget and wellbeing.

• Set deposit, loss, and wager limits in your account before you start.
• Turn on reality checks and session time alerts to manage playing time.
• Take short time-outs or longer cooling-off periods when needed.
• Request self-exclusion if you need a complete break from access.
• Review your betting history to learn patterns and set new limits.
• Opt out of marketing if promotions trigger risky play.
• Use banking blocks or card controls that restrict gambling spend.
• Install blocking tools such as Gamban (gamban.com) or BetBlocker (betblocker.org).
• Keep devices and payment methods secure to prevent unintended play.
• Parimatch Tier 2 support can help apply limits, time-outs, or account closure on request.

Help is available in Tanzania and online. You can access confidential advice, counselling, and tools for gambling addiction.

• Gaming Board of Tanzania (Regulatory information and safeguards): https://www.gbt.go.tz/
• Ministry of Health, Tanzania (Mental health services and referrals): https://www.moh.go.tz/
• Muhimbili National Hospital – Mental Health Services: https://www.mnh.or.tz/
• Gambling Therapy (Global online support and live chat): https://www.gamblingtherapy.org/
• GamCare (Advice and online resources): https://www.gamcare.org.uk/get-support/
• Gamblers Anonymous (Peer support meetings and resources): https://www.gamblersanonymous.org/

Services may be offered in English or Kiswahili depending on the provider.

If you are worried about your gambling, our team can help apply limits and protective measures. Parimatch Tier 2 support handles requests confidentially.

• Live Chat in your account on site and in the app, 24/7.
• Help Centre web form for email support and documentation.
• In-app messages for account-specific queries and follow-up.
• Request a responsible gaming review of your account activity.
• Social media direct messages on verified local pages for guidance to secure channels.